What to Do If My Deposit Has Not Been Refunded Yet?

Modified on Wed, 20 Dec 2023 at 07:41 PM

The deposit will be refunded within 8 weeks after your contract termination date

If the deposit was not refunded in the time frame mentioned above, please check the following:

  • Your end of the contract: The 8 weeks time frame starts from your contract end date. You can check this date on our email confirming your termination request. If you moved out earlier from your Habyt home, the 8 weeks calculation is still based on your contract end date and not the move-out date.

  • Were there any missing items or damages when you left? If so, please keep in mind that there are processing times needed for all repairs, new purchases, and insurance claims, among other processes that need to take place before the refund.

  • Your bank details: When terminating the contract we asked you for your bank details. To ensure a swift deposit refund, please make sure that the bank details you provided are correct. Click here for more information on the information you need to provide.

  • Is your bank account from a Non-EU country? Refunds to a Non-EU bank account might experience significant delays in the timeline of your refund due to the bank’s processing times for international transfers. This is strictly related to how banks perform international transfers and do not depend on Habyt. Also keep in mind that refunds to a Non-EU bank account generate a fee of €100. We highly recommend using an EU account to guarantee that your refund gets to you in the expected timeframe.

If all of the above have been checked but you still haven’t received your refund, please create a Help Request through our Member's Portal or your Habyt App.

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