The Keynest shop we sent you the contact information of is a physical shop (usually a convenience store) that is also used to store some of the keys that we use at our apartments.
Move-in: You can collect your keys on the day of your move-in or any later date of your preference, within the store’s opening hours. At pick-up, you will need to mention a code to the shopkeeper. That code will be sent to you in the “Move in instructions” email.
Move-out: you won’t need to mention any code when dropping off your keys at Keynest, as long as your keyset has a green chip attached to it. Please inform us via email if your keyset does not have this green chip or fob . It should look like this:
For Singapore & Hong Kong, a member of our team will then reach out to you to schedule your move-in and share all the information you need for moving and and for your stay with us.
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