How do I create a Help Request?

Make sure to check out our comprehensive FAQs prior to opening a Help Request: 

• Keep in mind that a lot of our Members’ most common questions are already solved in our FAQs. Answers are easy to find and straightforward so we always welcome our Members to check them first. 
• You can find this information in your Habyt App (go to the Section “My Room” and click on “Help Center”)

Prior to logging a Help request, we kindly ask that:

• If your topic is regarding an existing help request that is still open: please click on it and follow up on that same one. There is no need to open a new request as this will help us maintain all interactions in one single help request.
• If your topic is regarding an existing help request that was already closed: Please create a new one

You can create a ticket or Help request through your Member Portal or your Habyt App.  

Here’s how:

• In your Habyt Member Portal
  • Go to https://www.habyt.com/login and log in with the credentials you set up when you booked your Habyt home
  • Click on Help Requests in the upper right corner
  • Click on Open a new help request
  • A pop-up window will appear. Please fill in the required information
    • Subject
    • Category:
    • Subcategory:
    • Description
  • Hit Submit

• In your Habyt App (IOS or Android)
  • Go to your Habyt App and log in with the credentials you set up when you booked your Habyt home
  • Click on “My Room” feature & Scroll down to “Services”
  • Click on “Help center”
  • You will find a history of Your Help Requests in the lower section.
  • Click on “Open a new help request” to create a new ticket
• A pop-up window will appear. Please fill in the required information
  • Subject
    • Category:
    • Subcategory:
    • Description
  • Hit Submit