What do I do if I get locked out?

Modified on Thu, 02 Feb 2023 at 04:05 PM

1- Contact your flatmates! If you have the contact information of your flatmates at hand, ask them directly when they will be back home or if they can even come home a little earlier. ?


2- If you don't have any flatmates or they are all away for a few days, you can contact our Support Team during weekdays from 9:00-18:00 **via the Habyt Support portal. There is a possibility that a Habyt team member can open the door for you remotely or send a Facility manager to let you in.  Please note: Such an unscheduled service will be an extra charge.


If points 1 and 2 are not possible, you can always contact a local locksmith. The costs have to be paid by the requesting party. If the lock has been damaged during this process, please inform us.


Do you need to report your keys got lost or damaged? Please refer to “I lost my keys” in the FAQs index

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