What Can I Do If My Payment Is Not Going Through?

Modified on Wed, 20 Dec 2023 at 07:41 PM

If you are having trouble with your payment going through, there are a few things you can try:

  • Check your card details: Make sure that the card details you have entered are correct, including the card number, expiration date, and CVV code.

  • Contact your bank: Sometimes, banks will block transactions that they deem suspicious or fraudulent. Contact your bank to make sure that they are not blocking the payment and to authorize the transaction.

  • Try a different payment method: You can find instructions on how to update your payment method here

Is your credit card issued by a bank outside of the EU? There are cases where credit cards issued in Non-EU countries will reject the payments due to limitations by your card provider and your local government legislation.

  • The ideal solution is to open a bank account in the country you are moving into and where your Habyt home is.

  • For an alternative faster solution for your payments before moving, look for online-based accounts. We recommend doing some research on your options. Wise.com is an example where an account can be set up online. You would top up your online account and this provides you with a range of payment facilities to make your payments within the EU.

⚠️ We highly recommend only using these alternative platforms for your 1st payments and changing to a local bank account once you are settled in. Not only will this be the most reliable, fastest way to pay but you will also have local support if you ever need to contact your bank.

If you are still experiencing issues, please create a Help Request through our Member's Portal or your Habyt App. We are committed to providing you with the best possible customer support experience.

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