How Do I Report Broken Items?

If you notice a broken item in your apartment, it's important to report it as soon as possible. We’re here to help!

Here’s what you need to do:

1. Create a Ticket:
   
   Log in to our Member's Portal and create a new ticket. Select the category “Property Maintenance” and then choose the specific sub-category that best matches your issue (e.g., Item Repairs, Requests, and Replacements, etc.).
   
   
2. Provide Detailed Information:
   
   In the ticket, include a detailed description of the problem. Please let us know how long you have been experiencing this issue. The more information you provide, the quicker we can resolve it.
   
   
3. Attach Photos:
   
   Upload a few photos that show the issue clearly. Please include at least one close-up shot and one photo from a distance. Acceptable formats are JPEG or PDF.
   
   
4. Share Contact Information:
   
   Provide your current phone number and your daytime availability. If you are not available, please give us the contact details of the person who will be present at your apartment.
   
   
5. Confirm Doorbell/Intercom Information:
   
   Confirm the doorbell or intercom information listed at your building entrance. You can do this by uploading a photo of the doorbell/intercom label in JPEG or PDF format. This helps us ensure that any necessary deliveries or maintenance personnel can easily locate your apartment.

Not all maintenance issues require an in-person visit, but we ask for your availability and contact information just in case. If the issue can be resolved remotely or without entry to your apartment, we will notify you accordingly.

Once you’ve submitted your ticket with all the necessary information, our maintenance team will review it and reach out to you as soon as possible. Providing detailed information and photos can help speed up the process.