How Do I Report Missing Items?

If you’ve noticed something missing in your apartment, we’re here to help! Here’s what you need to do:

1. Create a Ticket:
   
   Log in to our Member's Portal and create a new ticket. Select the category “Property Maintenance” and then choose “Item Repairs, Requests, and Replacements.”
   
   
2. Provide Detailed Information:
   
   In the ticket, include a detailed description of the missing item and when you first noticed it was gone. The more information you provide, the quicker we can address the situation.
   
   
3. Share Contact Information:
   
   Provide your current phone number and your daytime availability. If you’re not available, please give us the contact details of the person who will be present at your apartment if it's needed to send a replacement item.
   
   
4. Confirm Doorbell/Intercom Information:
   
   Confirm the doorbell or intercom information listed at your building entrance. You can do this by uploading a photo of the doorbell/intercom label in JPEG or PDF format. This helps us ensure that any necessary deliveries or personnel can easily locate your apartment.

It’s important to note that if the missing item is not listed in the inventory provided at the start of your lease, you will be responsible for purchasing a replacement. Please check the inventory list before submitting your ticket.

Once you’ve submitted your ticket with all the necessary information, our team will review it and reach out to you as soon as possible. Providing detailed information can help speed up the process.