I lost my keys, what do I do?

Modified on Wed, 29 Mar 2023 at 11:48 AM

In this case, please get in touch with us through your Member portal or your Habyt App by sending an inquiry under the category “FOB/Keys”. We will need the following information:

  • Your apartment and room numbers
  • Which key(s) you lost (building, flat, room, mailbox, etc.)

**Click here to learn how to create a Help Request**

If you lose your Salto/ Kiwi fob or digital key, we will create a new one for you and assign the doors you need. All accesses in the previous fob will be deleted so it can no longer be used. A new fob will be charged to your account.

If you lose the key to the building or the flat and this is a regular key we will make a copy for you. Making the copy can take several days, depending on whether it’s part of a security locking system and what security and insurance policies come with this particular key. It might be the case that the entire lock and all flatmates' keys need to be changed as well for security reasons. Until a copy is made, please coordinate with your flatmates on how to enter the flat in the meantime.

If you lose the key to your room, a copy cannot be made for privacy reasons since you are the only person with a key to your room. A locksmith or technician needs to be assigned to break the door open and exchange the lock.

In all cases, the expenses for the taken measures will be covered by you.

If you want to learn more about the fees involved in lost or damaged keys, you can check the Annex “Fee Catalogue” on your Rental Agreement.

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